Benjamin Martin
About Benjamin Martin
Benjamin Martin is a Call Center Coordinator at FINRA, with a diverse background in retail and operations management across various companies. He has held positions at Borders, Gap, Carvana, and Target, and earned a Bachelor of Science in Business Administration from Southern New Hampshire University.
Current Role at FINRA
Benjamin Martin has been serving as a Call Center Coordinator at FINRA since 2021. In this role, he is responsible for managing call center operations and ensuring efficient communication with stakeholders. His position is based in Rockville, Maryland, where he has contributed to enhancing customer service and operational efficiency within the organization.
Previous Experience in Retail Management
Before joining FINRA, Benjamin worked in various retail management roles. He served as Operations Manager at Borders from 2007 to 2010 in the Washington D.C. Metro Area. He later held the position of General Manager at Borders for one year in 2010. Additionally, he worked as an Assistant Store Manager at Gap from 2016 to 2018 in Clarksburg, MD, and again from 2018 to 2019 in National Harbor, MD.
Experience in Market Operations
In 2020, Benjamin Martin worked as a Market Operations Team Lead at Carvana for six months in the Washington D.C. Metro Area. This role involved overseeing market operations and ensuring the smooth functioning of logistics and customer service processes.
Education and Academic Background
Benjamin studied at Southern New Hampshire University, where he earned a Bachelor of Science degree in Business Administration with a concentration in Public Administration. His studies took place from 2020 to 2021, enhancing his knowledge and skills relevant to his professional roles.
Career Development at Target
From 2013 to 2016, Benjamin served as a Senior Team Lead at Target in the Washington D.C. Metro Area. In this capacity, he was responsible for supervising team members and ensuring operational goals were met within the store.