Billy Thomas
About Billy Thomas
Billy Thomas is a Desktop Engineer with 18 years of experience in IT, currently working at FINRA in Boca Raton, Florida. He has a strong background in employee management, technical support, and system utilization, having previously held positions at Oasis Outsourcing and Palm Beach State College.
Current Role at FINRA
Billy Thomas has been serving as a Desktop Engineer at FINRA since 2016. His role involves managing desktop environments and ensuring optimal performance for users. He operates out of Boca Raton, Florida, where he applies his extensive IT knowledge to support organizational needs. His responsibilities include troubleshooting technical issues, enhancing system utilization, and providing user support.
Previous Experience in IT
Before joining FINRA, Billy Thomas held several positions that contributed to his expertise in IT. He worked at Oasis Outsourcing as a Corporate Governance Specialist from 2010 to 2013, where he focused on employee management and training. He also served as Level 2 Desktop Support at Palm Beach State College in 2015 and as Level 3 Desktop Support at CSC - Computer Sciences Corporation for 8 months in 2016. These roles helped him develop a strong foundation in technical support and system management.
Education and Certifications
Billy Thomas studied Computer Science at Bryan College, where he gained fundamental knowledge in computing. He further enhanced his technical skills by attending PC Professor from 2015 to 2016, achieving certifications in MCSE and CCNA. These educational experiences have equipped him with the necessary skills to excel in his IT career.
Technical Skills and Expertise
With 18 years of experience in the IT field, Billy Thomas has developed a strong skill set focused on customer and user support. He possesses extensive experience in hardware setup and configuration, which is essential for his role as a Desktop Engineer. His technical expertise enables him to resolve critical operational issues effectively, ensuring smooth IT operations.
Background in Employee Management
Billy Thomas has a strong background in employee management and training, which he developed during his tenure at Oasis Outsourcing. His focus on enhancing team capabilities has contributed to improved system utilization within organizations. This experience highlights his ability to foster a productive work environment and support team development.