Chris Danaceau
About Chris Danaceau
Chris Danaceau is a Senior Software Engineer with over 12 years of experience at the Financial Industry Regulatory Authority. He specializes in IT Service Management, focusing on areas such as CMDB, Discovery, and Service Request Management.
Work at FINRA
Chris Danaceau has been employed at the Financial Industry Regulatory Authority (FINRA) since 2012, serving as a Senior Software Engineer. In this role, he has contributed to various software engineering projects and initiatives, leveraging his extensive background in IT Service Management. His tenure at FINRA spans over a decade, during which he has developed a deep understanding of the regulatory landscape and the technological needs of the financial industry.
Education and Expertise
Chris Danaceau holds a Bachelor of Science (B.S.) degree in Computer and Information Sciences and Support Services from the University of Maryland University College, which he completed in 2000. He also earned a Bachelor of Science (B.S.) degree in Geological and Earth Sciences/Geosciences from the University of Maryland College Park, where he studied from 1988 to 1991. His educational background supports his specialization in IT Service Management (ITSM), with particular expertise in Configuration Management Database (CMDB), Discovery, and Service Request Management.
Background
Before joining FINRA, Chris Danaceau gained valuable experience in various roles within the software engineering field. He worked as a Senior Developer at Fannie Mae from 2004 to 2009, where he honed his development skills. Following that, he served as a Solutions Architect at AttivaSoft from 2009 to 2011. He also held a position as a Senior Software Engineer at Resolvit for a brief period in 2012. His diverse work history has equipped him with a broad skill set applicable to software engineering and IT management.
Achievements in ITSM
Chris Danaceau played a significant role in transitioning the IT Service Management (ITSM) solution from Remedy to Ivanti at the beginning of 2017. This project involved managing various ITSM processes, including Change, Incident, Problem, and Task management. His contributions to this transition reflect his expertise in ITSM and his ability to implement effective solutions within complex environments.