Damon Swain
About Damon Swain
Damon Swain is an NLU Analyst and Conversational Designer with a focus on enhancing communication across various channels. He has a background in linguistics and anthropology, and has worked in multiple educational and analytical roles, including positions at FINRA and VIPKid.
Current Role at FINRA
Damon Swain currently serves as an NLU Analyst and Conversational Designer at FINRA, a position he has held since 2022. In this role, he focuses on solving problems and answering questions across various communication channels. His work involves enhancing the efficiency and accuracy of language analysis, particularly in managing ambiguity and noise in interactions between humans and virtual agents.
Previous Experience at Aktify
Before joining FINRA, Damon Swain worked at Aktify as an NLU Analyst for 10 months in 2022. He also held the position of NLU Analyst Intern at the same company from 2021 to 2022 for 7 months. During his time at Aktify, he specialized in identifying risks and developing innovative solutions within the field of conversational artificial intelligence.
Educational Background
Damon Swain has a diverse educational background. He earned a Master of Arts in Linguistics from Brigham Young University, studying from 2019 to 2022. Prior to that, he completed a Bachelor of Arts in Anthropology at Southern Utah University from 2016 to 2018. He also holds an Associate of Arts degree in Teaching English as a Second or Foreign Language from Snow College, where he studied from 2014 to 2016.
Teaching Experience
Damon Swain has experience in teaching English as a Second Language. In 2020, he worked for five months as an English Second Language Instructor at VIPKid. He also taught English at Lumos Language School for three months in 2020 and served as a Marshallese Language Instructor at Brigham Young University for four months in the same year.