Fresna Jean Baptiste
About Fresna Jean Baptiste
Fresna Jean Baptiste is a Case Management Analyst at FINRA, where she applies her skills in conflict resolution and logistics. She has a background in psychology and extensive experience in various roles, including legal assistance and customer care.
Current Role at FINRA
Fresna Jean Baptiste has been serving as a Case Management Analyst at FINRA since 2020. In this position, she utilizes her skills in conflict resolution and logistics to effectively manage cases. Her role involves analyzing case information and ensuring that processes are followed accurately. Her proficiency in the Microsoft suite enhances her ability to handle various case management tasks efficiently.
Previous Experience in Case Management
Prior to her current role at FINRA, Fresna Jean Baptiste worked as a Legal Assistant at Weitz & Luxenberg PC from 2017 to 2020. This three-year experience provided her with valuable insights into legal processes and case management. Additionally, she worked at Access Staffing from 2016 to 2018 in multiple roles, including Receptionist and Conference Coordinator, which contributed to her organizational and communication skills.
Educational Background and Studies
Fresna Jean Baptiste completed her high school education at Blanche Ely High, where she participated in the Pre-Medicine/Pre-Medical Studies Magnet Program, earning her High School Diploma in 2014. She furthered her education at Pace University, obtaining a Bachelor of Arts in Psychology in 2018. Additionally, she engaged in Dual Enrollment studies at Broward College from 2012 to 2014, which provided her with foundational knowledge beneficial for her career.
Skills and Expertise
Fresna Jean Baptiste possesses a strong background in logistics, which supports her role as a Case Management Analyst. Her skills in conflict resolution are essential for effectively managing and resolving cases. Furthermore, her educational background in psychology equips her with a comprehensive understanding of human behavior, enhancing her ability to navigate complex case scenarios.
Military Experience
Fresna Jean Baptiste served in the Army National Guard as an Automated Logistics Specialist from 2015 to 2021. This six-year experience provided her with skills in logistics and operations, which are applicable to her current role in case management. Her military background contributes to her discipline and ability to work under pressure.