Jennifer Epps
About Jennifer Epps
Jennifer Epps is a Lead Product Manager at FINRA, where she has improved onboarding efficiency for member firms. She has extensive experience in product management and customer experience across various organizations, including GSA and Wells Fargo.
Work at FINRA
Currently, Jennifer Epps serves as the Lead Product Manager at FINRA, a role she has held since 2022. In this position, she has focused on reshaping external customer experiences to enhance onboarding efficiency for member firms. Her work aims to improve the overall user experience and streamline processes within the organization.
Previous Experience in Product Management
Jennifer Epps has extensive experience in product management across various organizations. Prior to her current role, she worked at Nava as a Product Manager from 2021 to 2022. She also held the position of Senior Digital Product Manager at Wells Fargo from 2018 to 2020. Additionally, she was a Product Management Director for Commercial Cards at Mastercard in 2017-2018.
Background in Customer Experience
Jennifer has a strong background in customer experience, having served as the Customer Experience Director at GSA from 2016 to 2017. Her earlier roles at GSA included Research and Product Manager, Product Designer, and Communications Manager, where she contributed to various aspects of user engagement and product development.
Education and Expertise
Jennifer Epps studied at George Mason University, where she earned a Bachelor of Arts degree in International Politics. Her educational background complements her professional expertise in designing and implementing innovative user experiences to drive digital transformation and improve customer satisfaction.
Early Career and Roles
Jennifer began her career with roles that included Event Planner and Career Counselor at the Monster Diversity Leadership Program in 2005 and 2004, respectively. She also worked at Green Lifestyles Network as a Marketing Manager for eight months in 2013, gaining diverse experience in marketing and customer engagement.