Molly Maxwell
About Molly Maxwell
Molly Maxwell serves as the Associate Director of Business Enablement at FINRA, bringing over ten years of experience across various industries including Digital Customer Experience, Hospitality, and Leasing. She has a proven track record in project management and effective communication with diverse stakeholders.
Current Role at FINRA
Molly Maxwell serves as the Associate Director of Business Enablement at FINRA, a role she has held since 2023. Based in Chicago, Illinois, she is responsible for overseeing various business initiatives that enhance operational efficiency and support organizational goals. Her position involves collaborating with different departments to ensure alignment and effective communication across the organization.
Professional Experience in Customer Service and Management
Molly Maxwell has over ten years of experience in the property and customer service sectors. She has held various positions that demonstrate her ability to manage teams and projects effectively. Notable roles include her tenure as a Guest Services Manager at Marriott International and as a Leasing Manager at Greystar. These positions required strong leadership and communication skills, enabling her to interact with management and external parties efficiently.
Previous Positions in Digital Support and Customer Experience
Molly has worked in several roles focused on digital support and customer experience. She was a Program Manager for Digital Support at Teachable in 2023 and a Customer Knowledge Manager at Chili Piper in 2022. Additionally, she served as a Customer Onboarding Specialist and Technical Support Specialist at Tithe.ly, where she contributed to enhancing customer satisfaction and onboarding processes.
Education and Academic Background
Molly Maxwell studied at Purdue University, where she earned a Bachelor of Science degree in Public and Forensic Accounting. This educational background provides her with a strong foundation in financial principles and analytical skills, which she applies in her professional roles across various industries.
Early Career in Hospitality and Retail
Molly's early career includes significant experience in the hospitality and retail sectors. She worked as a Shift Manager at Klatch Coffee, Inc. and as a Shift Lead at Intelligentsia Coffee Inc. These roles helped her develop essential skills in team management and customer service, laying the groundwork for her future positions in business enablement and customer experience.