Spencer Goodman
About Spencer Goodman
Spencer Goodman is a Desktop Engineer at FINRA, specializing in hardware agnostic desktop management solutions since 2019. He has a background in desktop support and system administration, with experience in automation tools and data analysis.
Work at FINRA
Spencer Goodman has been employed at FINRA as a Desktop Engineer since 2019. In this role, he develops hardware agnostic desktop management solutions, ensuring that machines can be remotely updated to meet new corporate standards. He also establishes and maintains automated computer inventory and tracking systems using desktop management tools. His work contributes to the efficiency and effectiveness of desktop operations within the organization.
Previous Experience in Desktop Support
Prior to his current position, Spencer Goodman worked at Wagner College as a Tier 2 Desktop Support professional from 2015 to 2017. In this capacity, he provided advanced troubleshooting and solutions, acting as an escalation point for Tier 1 and Tier 2 support. He later served as a System Administrator for Servers & Applications at Wagner College from 2017 to 2019, further enhancing his expertise in desktop management and support.
Education and Expertise
Spencer Goodman studied at St. John's University, focusing on Pharmacy and achieving knowledge in Toxicology from 2011 to 2012. He furthered his education at Devry University, where he studied Software Development and Computer Science, specializing in Game and Simulation Programming from 2013 to 2017. This educational background supports his technical skills in desktop management and software deployment.
Technical Skills and Tools
Spencer Goodman utilizes various automation tools such as SCCM, JAMF, and AppSense for deploying applications across enterprise workstation desktop environments. His ability to analyze and validate data using statistical tools aids in driving product and marketing actions, showcasing his proficiency in both technical and analytical aspects of desktop engineering.
Career Progression
Spencer Goodman has a diverse career trajectory, having worked at Geek Squad as a Consultation Agent from 2013 to 2015 and at Helix Systems as a Senior Mac Administrator for a brief period in 2019. His experiences in these roles have contributed to his comprehensive understanding of desktop support and management, allowing him to effectively address various technical challenges.