Steven W. Strom, Csm, Cspo, Ssgb
About Steven W. Strom, Csm, Cspo, Ssgb
Steven W. Strom is a Senior Systems Administrator/Engineer with extensive experience in IT and telecommunications. He has worked for notable organizations such as FINRA, Wells Fargo, and the United States Air Force, and he specializes in integrating cloud services and developing training programs.
Current Role at FINRA
Steven W. Strom serves as a Senior Systems Administrator/Engineer at FINRA, a position he has held since 2020 in the Charlotte, North Carolina area. In this role, he facilitates weekly meetings with department leadership to provide updates on progress, milestones, and action items. His responsibilities include administering integrations of Genesys Cloud CX with various platforms, such as Microsoft Dynamics CRM, Mindful VHT, and Amelia AI. Additionally, he has developed and instructed a comprehensive training curriculum for Genesys Cloud, specifically tailored for FINRA call center staff and leadership.
Previous Experience at Wells Fargo
Before joining FINRA, Steven W. Strom worked at Wells Fargo for seven years as a Technology Business Systems Associate, AVP - Team Lead from 2013 to 2020. His tenure at Wells Fargo followed a 13-year period at Wells Fargo Advisors, where he held the position of IT Business Systems Consultant, AVP from 1998 to 2011. During his time at both organizations, he contributed to various technology and business systems initiatives, enhancing operational efficiency.
Early Career at Lowe's and the United States Air Force
Steven W. Strom began his career as an IT Technical Analyst at Lowe's Home Improvement, working through TrueBridge Resources for one year in Mooresville, NC, from 2012 to 2013. Prior to this role, he served in the United States Air Force as a Telecommunications Installation and Support Technician from 1988 to 1996, where he was part of the 126th Air Refueling Wing ANG in Chicago, Illinois. His military experience provided a foundation in technical skills and teamwork.
Education and Technical Skills
Steven W. Strom studied at Triton College, focusing on an Electrical Engineering curriculum. His educational background supports his technical expertise in systems administration and engineering. He holds several certifications, including CSM (Certified ScrumMaster), CSPO (Certified Scrum Product Owner), and SSGB (Six Sigma Green Belt), which enhance his capabilities in project management and process improvement.
Project Management and Leadership
In his current position, Steven W. Strom leads JIRA projects by coordinating Sprints, prioritizing backlog issues, assigning sub-tasks, and generating Sprint reports. He also coordinates access entitlements through administration in AMG access management. His role involves creating and maintaining IVR test scripts, test cases, and capacity reporting for OCCAM monitoring of Genesys Cloud, demonstrating his leadership in managing complex technical projects.