Gil Loew
About Gil Loew
Gil Loew serves as the Head of Customer Success Management at Firebolt in Tel Aviv, Israel, a position he has held since 2022. With a diverse background in customer success roles across various companies, he brings extensive experience in B2B customer success and project management.
Work at Firebolt
Gil Loew has served as the Head of Customer Success Management (CSM) at Firebolt since 2022. In this role, he is responsible for overseeing customer success initiatives, ensuring that clients achieve their desired outcomes while using Firebolt's services. His leadership in this position contributes to the company's focus on enhancing customer satisfaction and retention.
Previous Experience in Customer Success
Prior to joining Firebolt, Gil Loew held the position of Head of Customer Success at InfiniGrow from 2021 to 2022. His experience also includes roles such as Senior Enterprise Customer Success Manager at Sisense and Director of Customer Success for EMEA at Operative. These positions have equipped him with a strong foundation in managing customer relationships and driving success in B2B environments.
Educational Background
Gil Loew studied at The College of Management Academic Studies, where he earned a Master of Arts in Organizational Development and Counseling from 2008 to 2011. He also holds a Bachelor of Arts in Media Studies and Management from the same institution, completed between 2001 and 2003. Additionally, he attended John Bryce Training, focusing on Web Programming in an Oracle environment from 2005 to 2006.
Expertise in Customer Success Management
Gil Loew possesses extensive expertise in building Customer Success Management and Technical Support functions. His specialization includes B2B Customer Success, Enterprise SaaS, and various aspects of client management such as onboarding, adoption, and growth strategies. He is skilled in developing success plans, managing renewals, and executing cross-sells and upsells.
International Experience
Gil Loew has vast international experience, having worked across diverse management and business cultures in regions including EMEA, APAC, and the United States. This exposure has enhanced his ability to navigate complex business environments and foster strong relationships with clients from various backgrounds.