Idit Matas
About Idit Matas
Idit Matas is the Head of Technical Support at Firebolt, a position she has held since 2023. She has extensive experience in technical support roles, including previous positions at Skai and Datadog.
Current Role at Firebolt
Idit Matas serves as the Head of Technical Support at Firebolt, a position she has held since 2023. In this role, she oversees the technical support team, ensuring effective customer service and support operations. Her leadership is focused on enhancing the customer experience and resolving technical issues efficiently.
Previous Experience at Datadog
Idit Matas has held multiple positions at Datadog, including Senior Technical Support Manager from 2022 to 2023 and Technical Support Manager from 2021 to 2022. She also served as Technical Support Team Lead from 2020 to 2021. Her tenure at Datadog involved managing support teams and improving technical support processes in a hybrid work environment in New York.
Experience at Skai
Idit Matas worked at Skai in various roles from 2012 to 2020. She started as a Support Engineer, Tier 3, and later progressed to Senior Support Engineer, Tier 3. She also served as Team Lead for both Support Tier 2 and Professional Services. Her experience at Skai spanned across different locations, including Israel and the San Francisco Bay Area.
Educational Background
Idit Matas studied at Tel Aviv University, where she earned a Master of Business Administration (M.B.A.) from 2012 to 2015. She also completed a Bachelor of Science (BSc) in Industrial Engineering and Management from 2006 to 2010. Additionally, she studied Information Technology during her academic career.
Early Career at WebPals
Idit Matas began her career at WebPals, where she worked as a Project Manager and SEO Strategist from 2010 to 2011. This role involved managing projects and developing SEO strategies, laying the groundwork for her future roles in technical support and management.