Ilan Shichor
About Ilan Shichor
Ilan Shichor is a Customer Success Manager with extensive experience in customer success roles across various companies, including Klear and Sisense. He holds an MBA from Tel Aviv University and a BS in Information Systems Engineering from Technion.
Work at Firebolt
Ilan Shichor currently serves as a Customer Success Manager at Firebolt, a position he has held since 2023. His role focuses on ensuring customer satisfaction and success with Firebolt's data platform. He is responsible for managing customer relationships and supporting clients in achieving their business objectives through effective use of the company's technology.
Previous Experience in Customer Success
Before joining Firebolt, Ilan Shichor held several significant roles in customer success across various companies. He was the Vice President of Customer Success at Klear from 2021 to 2022. Prior to that, he worked at Zoomin as Senior Director of Customer Success from 2022 to 2023. His experience also includes positions at Logz.io and Sisense, where he progressed from Customer Success Manager to Global Director of Customer Success over several years.
Background in Software Engineering
Ilan Shichor began his career as a Software Engineer at Bank Hapoalim, where he worked from 2005 to 2007. This role provided him with a foundation in software development and engineering principles, which he later applied in his customer success roles. His technical background supports his ability to understand and address customer needs effectively.
Education and Expertise
Ilan Shichor holds a Master of Business Administration (MBA) with a specialization in finance from Tel Aviv University, where he studied from 2007 to 2010. He also earned a Bachelor of Science in Information Systems Engineering from the Technion - Israel Institute of Technology, completing his studies from 2001 to 2005. His educational background equips him with a blend of technical and business acumen.
Career Progression
Ilan Shichor's career has shown a clear trajectory in customer success management. He has held various roles at Sisense, including Customer Success Manager, Team Leader, and Global Director. His experience spans multiple years in customer-facing roles, demonstrating his commitment to enhancing customer experiences and driving success for the organizations he has worked with.