Erika Austin
About Erika Austin
Erika Austin is a Production Scheduling Specialist at Fireclay Tile, with a background in customer service and sales spanning multiple companies, including Velodyne LiDAR, Inc. and AT&T. She has a strong educational foundation from various institutions, including Notre Dame de Namur University, and is passionate about her family and spending time at the beach.
Current Role at Fireclay Tile
Erika Austin serves as a Production Scheduling Specialist at Fireclay Tile, a position she has held since 2020. In this role, she is responsible for managing production schedules to ensure efficient operations and timely delivery of products. Her experience in production planning contributes to the company's ability to meet customer demands effectively. Fireclay Tile is located in Aromas, California, where Erika applies her skills to optimize production workflows.
Previous Experience at Velodyne LiDAR, Inc.
Prior to her current role, Erika worked at Velodyne LiDAR, Inc. for three years as a Planner from 2017 to 2020. Her responsibilities included coordinating production schedules and ensuring that project timelines were met. Before this position, she served as a Customer Service Support Representative for eight months in 2016. This experience provided her with a strong foundation in customer relations and operational support within the technology sector.
Career Background in Sales and Customer Service
Erika has extensive experience in sales and customer service, having worked in various roles across multiple companies. She was a Sales Support Representative at AT&T for one year in 2008-2009 and held positions at Velodyne Acoustics, Inc. as a Sales Manager from 2015 to 2016. Her early career included roles such as Sales Associate and Cashier at Sears and Best Buy, where she developed her customer service skills. This diverse background has equipped her with the ability to effectively engage with clients and manage sales processes.
Educational Background
Erika Austin pursued her education at several institutions, including Notre Dame de Namur University. She also studied at Downtown College Prep, Mission College, and San Jose City College. This educational background has provided her with a solid foundation for her career in production scheduling and customer service.