Amanda Malfara
About Amanda Malfara
Amanda Malfara is a Customer Success Manager at Firmex, where she has worked since 2019. She has a background in business administration and has held various roles in customer service and auditing.
Current Role at Firmex
Amanda Malfara has been serving as a Customer Success Manager at Firmex since 2019. In this role, she focuses on ensuring customer satisfaction and fostering strong relationships with clients. Her responsibilities include managing client accounts, addressing customer inquiries, and implementing strategies to enhance the overall customer experience. Amanda's tenure at Firmex spans over five years, during which she has contributed to the company's commitment to delivering exceptional service.
Previous Experience at Weston Golf and Country Club
Prior to her current position, Amanda worked at Weston Golf and Country Club as a Golf Services Team Member from 2014 to 2017. During her three years in this role, she gained experience in customer service and operations within the hospitality industry. Her work involved assisting members and guests, managing bookings, and ensuring a positive experience for all visitors.
Internship Experience at PwC
In 2018, Amanda completed a three-month internship as an Internal Audit Intern at PwC. This role provided her with insights into the auditing process and allowed her to develop skills in financial analysis and risk assessment. The experience at PwC contributed to her professional growth and understanding of corporate finance.
Educational Background at Wilfrid Laurier University
Amanda studied at Wilfrid Laurier University, where she earned a Bachelor of Business Administration (BBA) from 2015 to 2019. Her education equipped her with foundational knowledge in business principles, management, and finance. Additionally, she worked as a Sports Facilitator at the university from 2017 to 2018, where she supported sports programs and events.
Further Studies at NEOMA Business School
In 2018, Amanda also attended NEOMA Business School, where she completed another Bachelor of Business Administration (BBA) in an 11-month program. This experience further enhanced her business acumen and provided her with an international perspective on business practices.