Bronwyn Gillies
About Bronwyn Gillies
Bronwyn Gillies is a Senior Customer Success & Account Manager at Firmex in Toronto, where she has worked since 2019. She has a background in customer success and management, with previous roles at Firmex and Real Sports Bar and Grill.
Work at Firmex
Bronwyn Gillies has been employed at Firmex since 2019, currently holding the position of Senior Customer Success & Account Manager. In this role, she focuses on enhancing customer satisfaction and managing client accounts. Prior to her current position, she served as a Customer Success & Account Manager for 11 months and as an Account Executive for one year. Her tenure at Firmex has allowed her to develop strong relationships with clients and contribute to the company's customer success initiatives.
Previous Experience in Customer Service
Before joining Firmex, Bronwyn Gillies worked at Real Sports Bar and Grill in various roles. She served as an Assistant Manager in Guest Relations from 2014 to 2017, where she managed customer interactions and ensured a positive dining experience. Prior to that, she was a Front of House Supervisor from 2011 to 2014. These positions provided her with extensive experience in customer service and management, which she has applied in her current role.
Education and Expertise
Bronwyn Gillies studied at George Brown College, where she completed a program in Social Work/Community Work from 2012 to 2014. This educational background has equipped her with skills relevant to customer relations and community engagement, enhancing her effectiveness in her roles within customer success and account management.
Career Progression
Bronwyn Gillies has demonstrated a clear trajectory in her career, moving from roles in the hospitality industry to positions focused on customer success and account management. Her experience at Firmex, combined with her background in customer service at Real Sports Bar and Grill, illustrates her ability to adapt and grow within different sectors while maintaining a focus on client satisfaction.