Francesca Damiani
About Francesca Damiani
Francesca Damiani is a Senior Enterprise Account Executive and Customer Success professional at Firmex, where she has worked since 2015. With a background in marketing and communications, she has over five years of experience in the SaaS industry, specializing in sales and account management.
Work at Firmex
Francesca Damiani has held the position of Senior Enterprise Account Executive & Customer Success at Firmex since 2015. In this role, she focuses on sales and customer success within the SaaS industry, specifically related to cloud applications. Her responsibilities include managing enterprise accounts and ensuring client satisfaction, leveraging her extensive experience in account management.
Education and Expertise
Francesca Damiani studied at George Brown College, where she completed a program in Social Media and earned a Digital Marketing certification from 2013 to 2014. She also attended Seneca College, achieving a Certificate in Marketing Management from 2007 to 2008. Additionally, she holds an Honours BA in Communications and Sociology from York University. Her educational background supports her expertise in account management and customer success.
Background
Before joining Firmex, Francesca Damiani worked as an Event Specialist at INK Entertainment from 2012 to 2015. This role involved organizing and managing events in the Toronto area, contributing to her skills in client interaction and project management. Her professional journey reflects a strong foundation in customer engagement and sales.
Industry Experience
Francesca has over five years of experience in the SaaS industry, with a focus on sales and customer success. Her work primarily involves managing enterprise accounts and ensuring the effective use of cloud applications. This experience has equipped her with a deep understanding of client needs and the dynamics of the software-as-a-service market.