Jessica Proctor
About Jessica Proctor
Jessica Proctor is a Customer Success Manager with a background in media and dance. She has held various roles in customer service and business development across Canada and Australia.
Current Role at Firmex
Jessica Proctor serves as a Customer Success Manager at Firmex, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring clients derive maximum value from Firmex's services. Her responsibilities include managing client relationships, addressing customer inquiries, and implementing strategies to improve user experience.
Previous Experience at EF Educational Tours
Prior to her current role, Jessica Proctor worked at EF Educational Tours in various capacities. She was an Account Executive from 2017 to 2021, where she managed client accounts and facilitated educational tours. In 2021, she briefly served as the Manager of Business Development, focusing on expanding the company's market presence in Toronto, Ontario.
Background in Dance and Education
Jessica Proctor has a background in dance, having studied at Cawthra Park Secondary School from 2006 to 2010. During her time there, she participated in the Regional Arts Program, which provided her with specialized training in dance. She later pursued higher education at The University of Western Ontario, where she earned a Bachelor's degree in Media, Information and Technoculture (MIT) with a Certificate in Writing from 2010 to 2014.
Experience as Brand Ambassador
Jessica Proctor worked as a Brand Ambassador for Mosaic Sales Solutions from 2013 to 2015 in Melbourne, Australia. In this role, she represented various brands, engaging with consumers and promoting products to enhance brand visibility and customer engagement.
Role as Head Camp Counselor
In 2014, Jessica Proctor took on the role of Head Camp Counselor - Dance at Appleby College in Oakville, Ontario. Her responsibilities included overseeing dance activities, managing camp schedules, and ensuring a positive experience for participants.