Kristen Malecki
About Kristen Malecki
Kristen Malecki serves as the Team Lead for Client Services in the EMEA region at Firmex, a position she has held since 2020 in London, United Kingdom. With a background in client services and education, she has developed expertise in leading teams and training within the computer software industry.
Work at Firmex
Kristen Malecki has been serving as the Team Lead for Client Services in the EMEA region at Firmex since 2020. In this role, she is responsible for overseeing client service operations and ensuring high-quality support for clients across Europe, the Middle East, and Africa. Prior to her current position, she held various roles within Firmex, including Team Lead, Client Services from 2018 to 2020, and Client Services Consultant from 2016 to 2018. Her experience at Firmex spans multiple years and locations, including Toronto and London.
Education and Expertise
Kristen Malecki holds an Honours Bachelor of Arts and Science degree from the University of Guelph, where she studied Ecology and Economics from 2007 to 2011. Additionally, she completed the Advanced International TESOL Certificate at Global TESOL College in 2012, focusing on English as a Second Language (ESL). Her educational background supports her expertise in leading client services teams and training within the computer software industry.
Background
Before joining Firmex, Kristen Malecki worked as a Research Assistant at the University of Guelph for seven months in 2011. She also gained experience in customer service as a Customer Care Advisor at OVO Energy from 2015 to 2016. Her career path reflects a consistent focus on client services and support, leading to her current leadership role at Firmex.
Professional Experience
Kristen Malecki's professional experience includes various roles at Firmex, where she progressed from Client Services Consultant to Team Lead. She also served as a Senior Client Services Consultant and Onboarding Specialist for eight months in 2018. Her career trajectory demonstrates her commitment to client services and her ability to lead teams effectively in the software industry.