Lena Habbal
About Lena Habbal
Lena Habbal is a Senior Product Support Expert at Firmex, where she has worked since 2022. She has extensive experience in customer service and technical support, having held various roles at companies including Coach, EBSCO Information Services, and Vodafone.
Current Role at Firmex
Lena Habbal currently serves as a Senior Product Support Expert at Firmex, a position she has held since 2022. In this role, she is responsible for providing expert support to clients, ensuring that they effectively utilize Firmex's products. Her experience in product support allows her to address customer inquiries and resolve issues efficiently.
Previous Experience at Coach
Before joining Firmex, Lena Habbal worked at Coach as a Wholesale Customer Service Representative from 2017 to 2020. During her three years in this role, based in London, England, she developed skills in customer service and support, handling inquiries and managing relationships with wholesale clients.
Technical Support Background
Lena Habbal has a background in technical support, having worked as a Technical Support Representative at EBSCO Information Services for two months in 2017. This position contributed to her understanding of technical issues and customer needs, enhancing her ability to provide effective solutions.
Customer Care Experience
Lena Habbal has extensive experience in customer care, having held positions at various companies. She worked as a Customer Care Representative at FLYERALARM from 2015 to 2017, and at Luxottica for seven months in 2017. Additionally, she began her career in customer service at Vodafone in Cairo, Egypt, where she worked for one year from 2012 to 2013.
Education and Skills
While specific details about Lena Habbal's education are not provided, her career trajectory indicates a strong foundation in customer service and technical support. Her roles have equipped her with skills in communication, problem-solving, and product knowledge, which are essential in her current position at Firmex.