Mishel Cadena
About Mishel Cadena
Mishel Cadena is a Product Support Expert at Firmex in Toronto, Ontario, Canada, where he has worked since 2020. He previously held roles at Booking.com, progressing from Customer Service Specialist to Senior Customer Service Specialist between 2018 and 2020.
Work at Firmex
Mishel Cadena has been employed at Firmex since 2020, serving as a Product Support Expert. In this role, she is responsible for providing technical assistance and support to clients, ensuring they can effectively utilize the company's products. Her experience in this position spans over four years, during which she has contributed to enhancing customer satisfaction and product usability in Toronto, Ontario, Canada.
Previous Experience at Booking.com
Before joining Firmex, Mishel Cadena worked at Booking.com for two years. She began as a Customer Service Specialist from 2018 to 2019, where she handled customer inquiries and resolved issues. She then advanced to the role of Senior Customer Service Specialist from 2019 to 2020, where she took on more complex customer support tasks and provided guidance to junior staff. Her experience at Booking.com provided her with a solid foundation in customer service and support.
Education and Expertise
Mishel Cadena holds a Bachelor's degree in Computer Systems Engineering from Instituto Tecnologico de Veracruz, where she studied from 2003 to 2008. Additionally, she completed a program in Information Systems Business Analysis at George Brown College in 2017. This educational background equips her with a strong understanding of technical systems and business analysis, which supports her current role in product support.
Background
Mishel Cadena has a professional background that combines technical expertise and customer service experience. Her career began in customer service roles, which laid the groundwork for her current position in product support. She has worked in various capacities that emphasize her ability to assist clients effectively and understand their needs, particularly within the technology sector.