Mishel Mc Sweeny
About Mishel Mc Sweeny
Mishel Mc Sweeny is a Senior Lead in Product Support at Firmex, where she has worked since 2024. She has a background in customer service and product support, with previous roles at Booking.com and Firmex.
Current Role at Firmex
Mishel Mc Sweeny currently serves as the Senior Lead of Product Support at Firmex. She has held this position since 2024 and operates remotely from Toronto, Ontario, Canada. In her role, she is responsible for overseeing product support operations and ensuring high-quality service delivery to clients.
Previous Experience at Firmex
Prior to her current position, Mishel Mc Sweeny worked at Firmex in various capacities. She was a Product Support Expert from 2020 to 2022 and then advanced to Lead, Product Support from 2022 to 2024. During her time at Firmex, she contributed to enhancing product support processes and improving customer satisfaction.
Experience at Booking.com
Before joining Firmex, Mishel Mc Sweeny gained valuable experience at Booking.com. She worked as a Senior Customer Service Specialist from 2019 to 2020 and as a Customer Service Specialist from 2018 to 2019. In these roles, she focused on providing exceptional customer service and resolving client inquiries effectively.
Education and Qualifications
Mishel Mc Sweeny studied at George Brown College, where she completed a program in Information Systems Business Analysis in 2017. Additionally, she holds a Bachelor's degree in Computer Systems Engineering from Instituto Tecnologico de Veracruz, which she obtained from 2003 to 2008. Her educational background supports her expertise in product support and customer service.