Mitchell Desjardins
About Mitchell Desjardins
Mitchell Desjardins is a Customer Success Manager at Firmex, where he has worked since 2019. He has a background in operations and account management, with previous roles at Club Monaco and A.K.A. New Media Inc, and holds diplomas in Sales and Marketing and Computer Programming.
Work at Firmex
Mitchell Desjardins has been serving as a Customer Success Manager at Firmex since 2019. In this role, he focuses on enhancing customer engagement and retention through tailored solutions. His responsibilities include developing strategies that foster long-term client relationships and ensuring customer satisfaction. Desjardins leverages his expertise in sales and marketing to support customer success initiatives, contributing to the overall growth and effectiveness of the Firmex team.
Previous Experience at Club Monaco
Before joining Firmex, Mitchell Desjardins worked at Club Monaco as an Associate Operations Manager from 2015 to 2017. During his two-year tenure in the Toronto, Canada Area, he was involved in various operational tasks that supported the brand's objectives. His experience at Club Monaco helped him build a foundation in operations management, which he later applied to his roles in customer success.
Experience at A.K.A. New Media Inc
Mitchell Desjardins served as an Account Manager at A.K.A. New Media Inc from 2017 to 2019. In this position, he managed client accounts and worked on strategies to enhance customer satisfaction and retention. His role involved collaborating with clients to understand their needs and deliver solutions that aligned with their business goals, further developing his skills in customer relationship management.
Education and Expertise
Mitchell Desjardins studied at Niagara College, where he achieved a diploma in Sales and Marketing from 2011 to 2013. He furthered his education at Seneca College, earning an Ontario College Diploma in Computer Programming from 2018 to 2020. His educational background equips him with a blend of technical skills and business acumen, which he applies to his customer success strategies.
Customer Success Focus
Mitchell Desjardins has a strong focus on designing people-centric solutions that create lasting business impact. His expertise in customer retention strategies is pivotal in building long-term relationships with clients. By combining his sales and marketing knowledge with technical skills, he enhances customer success initiatives and fosters engagement, contributing to the overall success of the organizations he has worked with.