Ronen Segall
About Ronen Segall
Ronen Segall is a Knowledge Manager at Firmex, where he has worked since 2013, following a three-year tenure as a Senior Client Consultant. He specializes in business analysis, ERP systems, and the development of educational materials and client support resources.
Work at Firmex
Ronen Segall has been with Firmex since 2013, currently serving as a Knowledge Manager. In this role, he focuses on developing educational materials for the client-facing learning center. His responsibilities include creating how-to articles and web-based help resources, which enhance client support. Prior to this position, he worked as a Senior Client Consultant at Firmex from 2010 to 2013, where he contributed to client engagement and support in Toronto.
Education and Expertise
Ronen Segall earned an Honours Bachelor of Arts in Information Technology from York University, completing his studies from 2002 to 2006. His educational background supports his strong expertise in business analysis and ERP systems. He specializes in process modeling and workflow creation, which are essential skills in his current role at Firmex.
Background
Ronen Segall has a solid foundation in business analysis and information technology. His career at Firmex spans over a decade, showcasing his commitment to client support and knowledge management. His experience includes developing support portals and client self-help resources, which are integral to enhancing user experience.
Achievements
Throughout his tenure at Firmex, Ronen Segall has contributed significantly to the development of educational materials and resources that aid clients in navigating the company's offerings. His work in creating how-to articles and web-based help resources has improved the accessibility of information for clients, reflecting his dedication to enhancing client support.