Tatiana M.
About Tatiana M.
Tatiana M. serves as the Customer Onboarding Manager at Firmex, where she has worked since 2023. She possesses extensive knowledge of the Firmex platform and has a background in computer science and political history.
Work at Firmex
Tatiana M. serves as the Customer Onboarding Manager at Firmex, a position she has held since 2023. In this role, she utilizes her comprehensive knowledge of the Firmex platform to guide customers effectively through the onboarding process. Her responsibilities include ensuring a seamless transition for new clients and fostering strong relationships to enhance customer satisfaction. Prior to her current role, Tatiana worked as a Product Support Expert at Firmex from 2022 to 2023, where she developed skills in customer support and product knowledge.
Education and Expertise
Tatiana M. has a diverse educational background. She studied at HarvardX, where she completed an Introduction to Computer Science course in 2022, enhancing her technical skills. She also attended Ambrose University from 2015 to 2018, earning a degree in Political History. Additionally, Tatiana studied Intercultural Studies at Vanguard College for one year in 2011. This combination of education equips her with a unique perspective and skill set applicable to her role in customer onboarding.
Background
Tatiana M. has accumulated a range of professional experiences prior to her current position. She worked as a Damage Prevention Associate at Utility Safety Partners from 2019 to 2021, where she focused on safety and compliance. Her earlier role as a Product Support Expert at Firmex allowed her to build a strong foundation in customer service and product knowledge. This varied background contributes to her effectiveness in managing customer onboarding processes.
Client Relationship Management
Tatiana M. excels in building strong client relationships, a skill that is crucial for her role as Customer Onboarding Manager. She collaborates with cross-functional teams, ensuring smooth communication between customers, support, sales, and technical teams. This ability to connect with various stakeholders enhances the onboarding experience for clients and promotes a collaborative work environment.