Tatiana Metivier
About Tatiana Metivier
Tatiana Metivier is a Customer Onboarding Manager at Firmex, where she has worked since 2023. She has a background in Political History and Computer Science, and previously held roles in product support and damage prevention.
Current Role as Customer Onboarding Manager
Tatiana Metivier currently serves as the Customer Onboarding Manager at Firmex. In this role, she is responsible for guiding customers through the onboarding process, utilizing her comprehensive knowledge of the Firmex platform. Her focus is on ensuring that clients have a smooth transition and are effectively supported as they begin using the platform.
Previous Experience at Firmex
Tatiana Metivier worked at Firmex as a Product Support Expert from 2022 to 2023. During her tenure in this position, she developed a strong understanding of customer needs and the Firmex platform, which has contributed to her current role in customer onboarding.
Professional Background in Damage Prevention
Prior to her time at Firmex, Tatiana Metivier was employed at Utility Safety Partners as a Damage Prevention Associate from 2019 to 2021. In this role, she focused on preventing damage and ensuring safety protocols were followed, which provided her with valuable experience in client interaction and risk management.
Educational Background
Tatiana Metivier studied at Ambrose University, where she earned a degree in Political History from 2015 to 2018. Additionally, she pursued studies in Intercultural Studies at Vanguard College from 2011 to 2012. In 2022, she completed an Introduction to Computer Science course through HarvardX, enhancing her technical skills relevant to her current role.
Skills in Client Relationship Management
Tatiana Metivier excels in building strong client relationships and collaborating with cross-functional teams. Her ability to facilitate communication between customers, support, sales, and technical teams is a key aspect of her role, ensuring that customer needs are met effectively throughout the onboarding process.