Matt Woody
About Matt Woody
Matt Woody is the First Vice President and Director of the Contact Center at First Financial Bank and an Adjunct Professor of Management at Xavier University, with extensive experience in banking and operations management.
Company
Matt Woody currently works at Xavier University - Williams College of Business as an Adjunct Professor of Management in Cincinnati, Ohio, United States. He also holds the position of First Vice President, Director, Contact Center at First Financial Bank in the Cincinnati, Ohio Area.
Title
Matt Woody holds the titles of First Vice President, Director, Contact Center at First Financial Bank and Adjunct Professor of Management at Xavier University - Williams College of Business.
Education and Expertise
Matt Woody earned an MBA in Business Administration and Management from Xavier University's Williams College of Business between 2009 and 2013. He also obtained a BBA in Management/Marketing from the University of Cincinnati Carl H. Lindner College of Business. His expertise includes talent development, leadership, offshoring, cost control, customer service relationship management, lean methodologies, financial services, quality, coaching, and learning organizations.
Professional Background
Matt Woody has an extensive professional background in the banking and financial services industry. Previously, he served as Vice President in various roles at Fifth Third Bank and Fidelity Investments. His roles at Fifth Third Bank included Vice President, Commercial Support Center, and Vice President, Consumer Contact Center. At Fidelity Investments, he held several Vice President positions in operations, customer support, and distribution services, including being Site General Manager/Vice President in Toronto.
Achievements
Matt Woody has delivered millions of dollars in cost reductions through innovative hands-on operations leadership, relationship building, and project management. Known as a dynamic leader, he has achieved repeated success through outstanding people management, organizational development, and coaching skills. He provides strategic, creative, and tactical execution of organization-wide initiatives aimed at enhancing productivity, quality, customer service, technology, and bottom-line financial performance.