Melissa Donovan, Cafp
About Melissa Donovan, Cafp
Melissa Donovan is the Senior Manager of Enterprise Fraud at First Financial Bank in Springdale, OH, with extensive experience in fraud management and compliance.
Company
Melissa Donovan is currently working at First Financial Bank in Springdale, Ohio. She holds the position of Senior Manager, Enterprise Fraud. In her role, she is responsible for leading efforts in fraud detection, risk monitoring, potential exposure, and trend analysis.
Title
Melissa Donovan holds the title of Senior Manager, Enterprise Fraud at First Financial Bank. In addition to this primary role, she represents the bank as a member of the Fraud Management Committee of the Consumer Bankers Association (CBA).
Education and Expertise
Melissa Donovan studied at Xavier University, where she earned a Bachelor of Science (BS) degree in Psychology. Her expertise includes fraud detection, risk monitoring, and enterprise fraud management. She provides subject matter guidance to various business lines and assists in procedure development, risk assessments, and risk monitoring.
Professional Background
Melissa Donovan's career spans over two decades across various roles in fraud management and financial services. Prior to her current position, she served as Fraud Operations Manager at First Financial Bank from 2018 to 2019. She worked at Macy's in multiple roles, including Manager, Fraud Investigations (2014-2018), Fraud Investigations Supervisor (2014), and Fraud Prevention Supervisor (2013-2014). Earlier in her career, she was Managing Director & Chief Compliance Officer at Meyer Capital Management Inc. (2001-2013) and held positions at Johnson Investment Counsel and Pacholder Associates.
Achievements
Melissa Donovan leads enterprise-wide fraud management initiatives at First Financial Bank, focusing on proactive prevention and response to fraud attacks. She is accountable for presenting fraud risk results trends and emerging risks in Enterprise Risk Management (ERM) or business partner meetings, ensuring the data is suitable for a Board-level audience.