Melissa Hampton
About Melissa Hampton
Melissa Hampton is an Officer and Operations Application Analyst at First Financial Bank in Cincinnati, OH, with extensive experience in branch administration and system management.
Current Role at First Financial Bank
Melissa Hampton is currently serving as an Officer, Operations Application Analyst at First Financial Bank in Cincinnati, OH. In this role, she manages crucial operations related to the bank’s teller, new account, and CRM systems. Responsibilities include overseeing the Annual Release, Disaster Recovery, and Mergers/Consolidations. Through her efforts, the bank ensures the seamless implementation and operation of these critical systems.
Previous Positions at First Financial Bank
Before her current role, Melissa Hampton held several positions at First Financial Bank. She was the Officer, Branch Administration Systems Lead from 2015 to 2016, overseeing branch systems. Prior to that, she served as Officer, Branch Administration Specialist from 2009 to 2015, where she contributed to branch operations over a span of six years. She began her tenure at First Financial Bank as an Officer, CIF Manager from 2005 to 2009, managing customer information files.
Experience at KeyBank
Melissa Hampton's career in the banking industry began at KeyBank, where she worked as a Bank Teller from 1996 to 1998. During her two-year tenure, she gained foundational experience in customer service and daily banking operations, which set the stage for her subsequent professional growth in the industry.
Project Management in Banking Operations
Throughout her career, Melissa Hampton has demonstrated significant expertise in project management within banking operations. She led projects for 11 branch closings and 4 branch openings, ensuring smooth transitions and operational continuity. Her role involved meticulous planning and execution to meet organizational goals.
Training and Systems Implementation
Melissa Hampton has played a key role in implementing and training staff on the use of teller automated equipment, including teller cash recyclers and Interactive Teller Machines (ITMs). Additionally, she reviews and approves training and user guides for new associates using systems such as Vertex, Argo Keys, and Synapsys. Her contributions help ensure that bank employees are well-equipped to handle advanced banking technologies.