Russell Keown
About Russell Keown
Russell Keown is a Reporting & Analytics Specialist II at First Financial Bank with over a decade of experience in the financial services industry, specializing in contact center management and executive reporting.
Current Role at First Financial Bank
Russell Keown is currently working at First Financial Bank as a Reporting & Analytics Specialist II. In this role, he is responsible for executive reporting, leveraging his expertise in analytics to support the bank's operations and decision-making processes.
Previous Experience at Fifth Third Bank
From 2019 to 2020, Russell Keown served as a Telephony Manager at Fifth Third Bank in Madisonville, Ohio. During his tenure, he was responsible for overseeing telephony systems, which facilitated communication within the bank's infrastructure.
Roles in Dialer Administration and Contact Center Management
Russell has held multiple roles in dialer administration and contact center management across various companies. He worked as a Dialer Administrator at New Avon from 2017 to 2019, at Axcess Financial from 2014 to 2017, and at Alliance Data in 2010. He also served as a Workforce Administrator at Vantiv from 2012 to 2014 in Cincinnati, Ohio, and as a Dialer Analyst and Reports Specialist at Spirit of America from 2007 to 2010.
Educational Background in Information Technology
Russell Keown achieved an Associate's degree in Information Technology from Southern New Hampshire University, where he studied from 2018 to 2020. This education provided him with a solid foundation in IT, complementing his professional skills in analytics and reporting.
Certificates and Diplomas
Russell holds a Certificate in Business/Office Automation/Technology/Data Entry from US Grant Joint Vocational School, which he obtained from 2001 to 2003. He also earned a Diploma in General Studies from Bethel Tate, where he studied from 1999 to 2003. These qualifications support his proficiency in various technological and business administration functions.