David Jacob Anderson
About David Jacob Anderson
David Jacob Anderson serves as the Service Desk Lead at the First Nations Health Authority in Vancouver, Canada, where he has worked since 2015. He has extensive experience in providing technical support services and is passionate about educating others on data management and information privacy.
Work at First Nations Health Authority
David Jacob Anderson has been employed at the First Nations Health Authority since 2015. He has served as an eHealth Support Analyst for nine years and has held the position of Service Desk Lead for six years, starting in 2018. His role involves providing technical support services to a variety of clients, including community and health offices, tribal councils, post-secondary institutions, and the Canadian Federal Government. His work is based in the Vancouver, Canada Area.
Education and Expertise
David studied at Okanagan College from 1994 to 1997, completing a three-year program. He possesses extensive experience in delivering Tier 1, 2, and 3 technical support services. His expertise includes utilizing ITIL methodologies in technology projects, specifically in areas such as change, release, incident, request, and problem management.
Background
David has a background in providing technical support and services to a diverse clientele. He voluntarily acts as a technology advisor to small and medium-sized businesses and non-profits, focusing on hardware and software support. His experience includes working with various organizations, enhancing their technology capabilities and support structures.
Achievements
David has participated in the design, development, and delivery of a workplace training course that emphasizes office technology, particularly in the areas of physical security and information privacy. He is passionate about educating others and raising awareness regarding data and information management, as well as physical security and information privacy in the workplace.