Gurveer Sohi
About Gurveer Sohi
Gurveer Sohi is a Network Analyst with extensive experience in technical support and network management. He has worked for various organizations, including the First Nations Health Authority and Douglas College, and has a diploma in Computer Science.
Work at First Nations Health Authority
Gurveer Sohi currently serves as a Network Analyst at First Nations Health Authority, a position he has held since 2019 in Prince George, Canada Area. In this role, he supports VOIP phones and voicemail box administration using Cisco Call Manager and Unity. Previously, he worked as a Lead Technical Support Analyst at the same organization from 2017 to 2018 for nine months in Vancouver, Canada Area. His responsibilities included providing technical support and managing IT-related issues.
Education and Expertise
Gurveer Sohi has a strong educational background in computer science. He studied at RIMT- Institute of Engineering and Technology, Mandi Gobindgarh, where he achieved a Diploma in Computer Science from 2008 to 2011. He furthered his education at Douglas College, obtaining a degree in Computer Science Information Systems from 2012 to 2014. His expertise includes managing Active Directory for account and group creations, cell phone troubleshooting, and remote desktop support using tools like Skype, Team Viewer, and RDP.
Background in Technical Support
Gurveer Sohi has extensive experience in technical support roles. He worked as a Senior Technical Support Analyst at Douglas College from 2014 to 2017 for three years in New Westminster, British Columbia. Prior to that, he was a Technical Support Analyst at Serco for one year in Gurgaon, Haryana, India, from 2011 to 2012. He also gained experience as a Helpdesk Support Analyst at Infovision for six months in New Delhi, India, from 2010 to 2011.
Contributions to IT Networking
In his current role, Gurveer Sohi performs site visits to collaborate with the Accommodations team on IT networking and electrical requirements for new or renovated spaces. He contributes to service desk operations by handling escalated tickets through Service Now and creating documentation for issue resolution. His involvement in these areas demonstrates his commitment to improving IT infrastructure and support services.