Harshit Gupta
About Harshit Gupta
Harshit Gupta is a Service Desk Analyst at First Nations Health Authority in Vancouver, British Columbia, where he has worked since 2022. He specializes in technical documentation, problem management, and incident management for local area networks.
Work at First Nations Health Authority
Harshit Gupta has been employed as a Service Desk Analyst at First Nations Health Authority since 2022. In this role, he is based in Vancouver, British Columbia, Canada. His responsibilities include providing primary support for incident management related to local area networks and technical services. Gupta is also involved in technical documentation, standard-setting, and problem management, ensuring that the organization's IT services run smoothly and efficiently.
Previous Experience at Savers | Value Village
Before joining First Nations Health Authority, Harshit Gupta worked as a Sales Ambassador at Savers | Value Village for a period of three months in 2021. This role provided him with experience in customer service and retail operations, contributing to his overall professional development.
Education and Expertise
Harshit Gupta studied at Kwantlen Polytechnic University, where he pursued a Diploma in Computer Information Systems from 2021 to 2023. This educational background has equipped him with the necessary skills and knowledge to excel in his role as a Service Desk Analyst, particularly in areas related to technical support and systems management.
Technical Skills and Responsibilities
In his current position, Harshit Gupta participates in the development of new computerized systems, adhering to industry, departmental, and regional standards. He maintains records of Configuration Items using a Configuration Management Database, which is essential for effective IT service management. His involvement in these areas highlights his technical expertise and commitment to maintaining high standards in IT operations.