James Wong
About James Wong
James Wong is a Service Desk Analyst with extensive experience in computer help desk support and a background in computer engineering. He has worked at the University of Victoria and the First Nations Health Authority, where he applies his technical skills and knowledge of First Nations culture to enhance community health and wellness.
Work at First Nations Health Authority
James Wong has been employed as a Service Desk Analyst at the First Nations Health Authority since 2016. In this role, he supports staff across various departments, contributing to the health and wellness of communities throughout British Columbia. His responsibilities include utilizing technologies such as Active Directory, VOIP Services, and ServiceNow to provide effective user support and service desk solutions.
Current Role at University of Victoria
Since 2016, James Wong has also worked as a Computer Help Desk Analyst at the University of Victoria. In this position, he assists students and faculty with technical issues, leveraging his background in computer engineering. His experience in this role has further developed his skills in troubleshooting and user support within an academic environment.
Education and Expertise
James Wong studied Computer Engineering at the University of Victoria from 2013 to 2017, earning a Bachelor of Engineering degree. His academic background has provided him with a solid foundation in network layers, network protocols, and security management. Additionally, he has a keen interest in digital signal processing, mobile networks, communication, and embedded systems, which complements his technical expertise.
Background and Experience
James Wong attended Spectrum Community School from 2009 to 2013, where he completed his secondary education. He has gained practical experience through co-op positions that enhanced his understanding of network technologies and security management. His role as a Service Desk Analyst has also allowed him to gain insights into First Nations culture and traditions, enriching his professional perspective.
Work at Tommy Hilfiger
In addition to his technical roles, James Wong has been a Lead Sales Associate at Tommy Hilfiger since 2013. This position in Amsterdam, North Holland, has provided him with valuable experience in customer service and retail operations, showcasing his versatility in both technical and customer-facing roles.