José Guerra
About José Guerra
José Guerra serves as a Regional Technical IT Analyst at the First Nations Health Authority in Vancouver, Canada, where he has worked since 2019. He holds multiple IT certifications and has extensive experience in project management, network planning, and team mentorship.
Work at First Nations Health Authority
José Guerra has been employed as a Regional Technical IT Analyst at the First Nations Health Authority since 2019. In this role, he operates out of the Vancouver, Canada Area and is responsible for various IT functions. His duties include managing project expectations with cross-organization team members and stakeholders, acting as a liaison between regional and head office IT operations, and facilitating communication and coordination. He plays a significant role in IT network project planning and execution, which encompasses network infrastructure installation.
Education and Expertise
José Guerra has a diverse educational background in IT and project management. He studied Computer Sciences at IDAT from 1986 to 1989 and later obtained several certifications, including the WatchGuard Certified System Professional in 2008 and the ITIL Foundations Certificate in 2015. He also completed a PMP Certificate in 2014 from Global Project Management. In 2017, he earned a Web Developer Certificate from CodeCore Developer Bootcamp. Additionally, he has studied CISCO CCNA and French at Mohawk College, enhancing his technical and language skills.
Technical Skills and Responsibilities
In his current position, José Guerra is responsible for a variety of technical tasks. He creates and updates security groups in Active Directory and deploys printers through Group Policy. He handles RightFax client configuration as part of managed print services and manages the print fleet, overseeing deployments, moves, replacements, and decommissions. He also conducts weekly and monthly ticket system reporting and analysis to identify areas for improvement. His role requires effective communication and collaboration with external partners and vendors.
Mentorship and Team Collaboration
José Guerra actively mentors junior technicians within the IT department, promoting teamwork, trust, and knowledge sharing. His mentorship approach fosters a collaborative environment, enabling junior staff to develop their skills and contribute effectively to the team. By facilitating this knowledge transfer, he enhances the overall performance and capability of the IT department.