Joseph Fryer
About Joseph Fryer
Joseph Fryer serves as the Director of Customer Success at First Resonance, where he focuses on enhancing customer retention through data analysis. He has a diverse background in manufacturing and customer success, with experience in both traditional and electric vehicle sectors.
Current Role at First Resonance
Joseph Fryer serves as the Director of Customer Success at First Resonance, a position he has held since 2022 in Los Angeles, California. In this role, he focuses on building systems that enhance customer success through advanced metrics and data analysis. His work aims to improve customer retention and satisfaction, contributing to the overall effectiveness of the customer success department.
Previous Experience at First Resonance
Prior to his current role, Joseph Fryer worked at First Resonance as a Customer Success Lead from 2021 to 2022 and as a Technical Sales Engineer from 2020 to 2021. His experience in these positions allowed him to develop a strong foundation in customer management and service delivery, reinforcing his expertise in the field.
Professional Background in Manufacturing
Joseph Fryer has a diverse background in manufacturing, having worked as a Senior Manufacturing Engineer at Schindler Group from 2019 to 2020 and as a Manufacturing Manager at Securitech Group from 2016 to 2018. He also held the position of Advanced Manufacturing Engineer and Technical Project Manager at Faraday Future from 2018 to 2019. His experience spans both traditional automotive and electric vehicle manufacturing sectors.
Educational Background
Joseph Fryer earned his Bachelor’s Degree in Materials Science and Engineering from the University of Illinois Urbana-Champaign, where he studied from 2009 to 2013. This educational background provided him with a strong foundation in engineering principles that he has applied throughout his career.
Foundational Experience in Customer Management
Joseph Fryer gained foundational experience in customer management and service delivery by starting a lawn mowing business in the 6th grade. This early venture provided him with practical insights into customer relations and service operations, which he has built upon in his subsequent professional roles.