Kristen Lucas
About Kristen Lucas
Kristen Lucas is a Data/Business Analyst based in Nashville, Tennessee, with a focus on understanding business decisions through data analysis. She has worked at Nashville Software School and FirstBank, transitioning from a career in customer service to data analysis after being inspired by a colleague.
Work at FirstBank
Kristen Lucas has been employed at FirstBank as a Data/Business Analyst since 2021. In this role, she focuses on utilizing data to inform business decisions and strategies. Her work contributes to the bank's efforts in leveraging data analytics to enhance operational efficiency and customer satisfaction within the Nashville Metropolitan Area.
Current Role at Nashville Software School
In addition to her position at FirstBank, Kristen Lucas has worked as a Data Analyst at Nashville Software School since 2020. Her responsibilities include analyzing data to support educational programs and improve student outcomes. This role reflects her commitment to applying data analysis in an educational context, furthering her expertise in the field.
Education and Expertise
Kristen Lucas studied at Nashville Software School, where she completed a one-year program in Data Analysis from 2020 to 2021, earning a certificate. This formal education provided her with foundational skills in data analysis, which she applies in her current roles. Her expertise is rooted in her academic training and practical experience in the field.
Background and Career Transition
Before entering the field of data analysis, Kristen Lucas worked at Ramsey Solutions as a Customer Advocate from 2016 to 2019. Her career began in coffee shops and churches/ministries, where she developed a passion for understanding business decisions through data. A pivotal moment in her career was being inspired by a data analyst at a previous job, which motivated her transition into data analysis.
Professional Experience at Ramsey Solutions
At Ramsey Solutions, Kristen Lucas served as a Customer Advocate for three years. In this role, she interacted with customers and gained insights into their needs and preferences. This experience contributed to her understanding of how data can inform business practices and enhance customer service.