Lyndsey Dunnavant
About Lyndsey Dunnavant
Lyndsey Dunnavant is a Senior Mortgage Quality Control Manager with extensive experience in compliance and quality control within the mortgage industry. She has held various positions at several banks and financial institutions, demonstrating expertise in managing processes, writing policies, and leading quality control teams.
Current Role at FirstBank
Lyndsey Dunnavant serves as the Senior Mortgage Quality Control Manager at FirstBank, a position she has held since 2017. In this role, she oversees the Quality Control department, providing leadership and direction to staff members. Dunnavant is responsible for compiling and preparing management summaries of Quality Control audits, ensuring that departmental processes meet quality and productivity standards. She also writes policies, procedures, and programs related to Quality Control, aligning them with stakeholder requirements, including those of Agencies and GSEs.
Previous Experience in Mortgage Compliance
Before her current role, Dunnavant worked at FirstBank as a Mortgage Compliance Officer from 2012 to 2017. Her experience also includes a position as Lending Compliance Manager at Luther Burbank Savings for six months in 2012. Additionally, she held the role of AVP, Lending Compliance Officer at PremierWest Bank from 2004 to 2009. These positions have contributed to her expertise in managing compliance and quality control within the mortgage industry.
Career Background in Banking
Dunnavant's banking career began with roles as a Loan Assistant at Community First Bank & Trust and GreenBank from 2002 to 2004. She later transitioned to Franklin American Mortgage Company, where she served as HMDA and Fair Lending Compliance Manager from 2009 to 2011. Her diverse experiences across various banking institutions have equipped her with a comprehensive understanding of lending processes and compliance requirements.
Education and Expertise
Lyndsey Dunnavant studied at Middle Tennessee State University (MTSU) from 1997 to 1998. She has developed expertise in managing departmental processes and procedures to meet quality and productivity standards. Dunnavant stays informed about industry and compliance trends, which allows her to recommend changes to internal processes and advise internal departments on the effectiveness of action plans.
Quality Control Responsibilities
In her role as Senior Mortgage Quality Control Manager, Dunnavant is responsible for documenting and articulating audit findings both in writing and verbally. She assists with audit documentation and data as needed and maintains effective relationships with Agency, GSE, and Regulatory examiners. Her work ensures that Quality Control policies align with stakeholder requirements and that the organization adheres to industry standards.