Nikki Lyons Smith
About Nikki Lyons Smith
Nikki Lyons Smith is a Human Resources Generalist at FirstBank, where she has worked since 2016. She holds a Bachelor of Science in Finance from Liberty University and an Associate of Science in Office Administration from Trinity Baptist College, with previous experience in recruitment and customer service.
Work at FirstBank
Nikki Lyons Smith has been employed at FirstBank as a Human Resources Generalist since 2016. In this role, she has contributed to various HR functions, focusing on enhancing employee engagement and streamlining HR operations. Her tenure at FirstBank spans over eight years, during which she has developed a strong understanding of the banking sector's human resources needs.
Previous Experience in Human Resources
Before joining FirstBank, Nikki worked as an Administrative Recruiter and Staffing Consultant at Express Employment Professionals from 2014 to 2016 in the Jackson, Tennessee area. During her two years there, she honed her skills in recruitment and staffing, gaining valuable experience in managing client relationships and candidate placements.
Background in Customer Service and Compliance
Nikki's career includes a significant role at Advantus Corp., where she served as a Product Compliance and Customer Service Assistant Manager from 2007 to 2014 in Jacksonville, Florida. Over seven years, she developed expertise in customer support and compliance, managing multiple projects and ensuring customer satisfaction.
Education and Expertise
Nikki holds a Bachelor of Science in Finance from Liberty University. Additionally, she studied Office Administration at Trinity Baptist College, where she earned an Associate of Science degree. Her educational background provides a solid foundation for her roles in human resources and customer service, equipping her with the necessary skills for effective operations management.
Skills and Capabilities
Nikki possesses strong organizational, technical, and interpersonal skills, which enable her to excel in fast-paced environments. She is recognized for her ability to streamline operations for maximum effectiveness and efficiency. Her versatility and dependability allow her to manage multiple projects while providing exceptional customer support.