Ryan Denton
About Ryan Denton
Ryan Denton is an IT Site Support Engineer at FirstBank, where he manages equipment inventory and provides technical support for banking applications. He has extensive experience in IT support, including roles at Dell Services Federal Government, Inc. and expertise in Active Directory, Office 365, and VPN management.
Work at FirstBank
Ryan Denton has been employed at FirstBank as an IT Site Support Engineer since 2017. In this role, he manages the equipment inventory, ensuring accurate tracking and availability of IT resources. He serves as the primary point of contact for onsite IT issues at the corporate headquarters, providing direct support to executive staff. His responsibilities include managing Active Directory and Office 365 environments, handling user account setup and maintenance, and overseeing mobile email management for seamless communication.
Previous Experience at Dell Services Federal Government, Inc.
Prior to his current role, Ryan Denton worked at Dell Services Federal Government, Inc. as a Help Desk Technician II from 2013 to 2015. During his two years in this position, he was based in the Greater Nashville Area, TN. His experience there provided him with foundational skills in troubleshooting and technical support.
Technical Skills and Responsibilities
In his current position, Ryan Denton is responsible for troubleshooting and managing access to Jack Henry banking applications, which support financial operations. He also handles VPN setup and troubleshooting to ensure secure remote access for employees. Additionally, he conducts PC imaging, deployment, and management to maintain up-to-date and secure workstations, contributing to operational efficiency.
Equipment Management and Operational Efficiency
Ryan Denton manages the deployment and maintenance of site equipment at FirstBank. His role involves ensuring operational efficiency through effective management of IT resources. He is dedicated to maintaining accurate inventory records and ensuring that all equipment is readily available for use.