Toneshia Addison
About Toneshia Addison
Toneshia Addison serves as the Customer Experience Quality Control Manager at FirstBank in Tennessee, where she has worked since 2021. She holds a degree in Business Administration and Management from Bethel University and has over nine years of experience in customer service roles at FirstBank.
Work at FirstBank
Toneshia Addison has been serving as the Customer Experience Quality Control Manager at FirstBank since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring quality control measures are effectively implemented. Prior to her current position, she worked at FirstBank as the Contact Center Manager for nine years, from 2012 to 2021. Her extensive experience within the bank has contributed to her understanding of customer service dynamics and operational efficiency.
Education and Expertise
Toneshia Addison studied at Bethel University, where she earned a degree in Business Administration and Management. This educational background equips her with the necessary skills to manage customer experiences effectively. Additionally, she completed her secondary education at Lexington High School, obtaining a Diploma of Education. Her academic achievements support her professional roles in customer service and quality control.
Background
Toneshia Addison is based in Tennessee, United States. She has built a career in the banking sector, specifically focusing on customer experience and quality management. Her journey at FirstBank began in 2012, and over the years, she has transitioned from a managerial role in the contact center to her current position overseeing quality control in customer experience.
Professional Experience
With nearly a decade of experience at FirstBank, Toneshia Addison has developed a strong foundation in customer service management. Her role as Contact Center Manager involved overseeing operations and ensuring customer inquiries were handled effectively. This experience laid the groundwork for her current responsibilities, where she continues to enhance customer satisfaction through quality control initiatives.