Jay Burns
About Jay Burns
Jay Burns is a Customer Success Manager with over 30 years of experience in the fintech industry, specializing in mortgage lending solutions that enhance efficiency and reduce risk. He has worked at FirstClose since 2021 and has held previous positions at Wolters Kluwer and Lender Processing Services.
Work at FirstClose
Jay Burns has served as the Customer Success Manager at FirstClose since 2021. In this role, he focuses on enhancing client satisfaction and driving revenue through strategic process improvements. His work is centered in Austin, Texas, where he leverages his extensive experience in the fintech industry to support clients in mortgage lending.
Education and Expertise
Jay Burns studied at Suffolk University - School of Business Administration. He possesses over 30 years of experience in the fintech sector, specializing in solutions that enhance efficiency and reduce risk in mortgage lending. His expertise includes driving revenue through strategic process improvement and building client-focused relationships.
Background in Fintech
Jay Burns has a robust background in the fintech industry, having worked in various roles that emphasize business development and strategic consulting. Prior to his current position, he worked at Wolters Kluwer, CT Lien Solutions as a Strategic Business Consultant from 2013 to 2017, and at Lender Processing Services, Inc. as a Business Development Manager from 2008 to 2012.
Professional Experience
Before joining FirstClose, Jay Burns accumulated significant experience in the fintech industry. He worked for four years at Wolters Kluwer, CT Lien Solutions, focusing on the mortgage vertical. Additionally, he spent four years at Lender Processing Services, Inc., where he held the position of Business Development Manager, contributing to the growth and development of business strategies.
Approach to Business Challenges
Jay Burns enjoys addressing the challenges associated with growth and change in business environments. His approach combines strategic thinking with a focus on client relationships, allowing him to effectively navigate the complexities of the fintech landscape.