Katie Hardie, MBA
About Katie Hardie, MBA
Katie Hardie, MBA, is a Customer Success Manager with a strong background in athletic compliance. She has held various roles in higher education and sales, demonstrating a commitment to learning and collaboration.
Work at FirstClose
Katie Hardie has been serving as a Customer Success Manager at FirstClose since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring that clients receive maximum value from the company's services. Her responsibilities include collaborating with various teams to address client needs and implementing strategies that foster positive relationships.
Education and Expertise
Katie Hardie holds a Master of Business Administration (MBA) from Seton Hill University, which she completed from 2006 to 2008. She also earned a Bachelor's degree in Sports Communication from Bethany College, where she studied from 2000 to 2004. Her educational background equips her with a solid foundation in business principles and communication strategies.
Background in Athletic Compliance
Katie Hardie has extensive experience in athletic compliance, having worked as the Director of Compliance at both the University of Kentucky and the University of South Florida. During her tenure, she monitored NCAA and institutional rules and regulations for all sports teams. She also conducted training sessions and seminars to educate coaching staff and student-athletes on compliance matters.
Previous Work Experience
Before her current role at FirstClose, Katie Hardie worked at Cintas as an Inside Sales Representative from 2015 to 2022 in Tampa, Florida. Prior to that, she held the position of Director of Compliance at the University of South Florida from 2013 to 2015. Her career began at the University of Kentucky, where she served as Director of Compliance from 2008 to 2013.