Liliana G.
About Liliana G.
Liliana G. is an Implementation Engineer and Incident Manager with extensive experience in financial operations and client relations. She has worked at various financial institutions and currently serves at FirstClose in the Greater San Diego Area.
Work at FirstClose
Liliana G. has been employed at FirstClose since 2017, where she serves as an Implementation Engineer and Incident Manager. In this role, she focuses on managing software as a service (SaaS) implementations and enhancing operational efficiency. Her responsibilities include overseeing project management and service desk management, utilizing tools such as Jira, Confluence, SQL, Postman, and Fiddler.
Previous Experience in Banking and Credit Unions
Prior to her current position, Liliana G. held various roles in the banking and credit union sectors. She worked at Union Bank as a Priority Banking Representative from 2003 to 2005. She then served as a Branch Supervisor at California Coast Credit Union from 2011 to 2013, followed by a position as Sr. Assistant Branch Manager II at Mission Federal Credit Union from 2013 to 2015. Additionally, she worked as Operations and Development Manager at Amplify Credit Union in 2015.
Education and Expertise
Liliana G. studied at Escola Secundaria da Trofa. She possesses expertise in managing SaaS implementations and operational efficiency. Her skills include data analysis, financial operations, strategic and tactical planning, collaboration, and business development. She has a proven track record in relationship building and client relations.
Language Proficiency
Liliana G. is fluent in Portuguese and has basic proficiency in Spanish. This language capability enhances her ability to communicate effectively with diverse clients and stakeholders.
Skills in Project Management Tools
Liliana G. is experienced in using various project management and service desk management tools. Her proficiency includes tools such as Jira, Confluence, SQL, Postman, and Fiddler, which support her work in implementation engineering and incident management.