Charlene Ferrero
About Charlene Ferrero
Charlene Ferrero serves as a Senior Planner for North America at Fisker, where she focuses on enhancing customer communication strategies and facilitating dealership onboarding. With extensive experience in the automotive industry, she has held various roles at companies such as Rivian, Tesla, and Provost Companies.
Work at Fisker
Charlene Ferrero currently serves as a Sr. Planner for North America at Fisker, a position she has held since 2023. In this role, she has developed and implemented service processes for Fisker Aftersales, focusing on enhancing customer communication strategies. She also facilitates dealership onboarding, acting as a liaison for the dealership network to ensure smooth integration and communication. Additionally, she supports the Central US Mobile Service Team, contributing to the expansion and efficiency of mobile services. Ferrero played a key role in signing on certified collision network shops as part of her responsibilities.
Previous Experience at Rivian
Charlene Ferrero worked at Rivian in various capacities from 2021 to 2022. Initially, she served as a Floor General at the Rivian Factory in Normal, Illinois, for seven months. Following this role, she took on the position of Sr. Field Service Advisor IV in the Greater Boston area, where she worked for two years. She also held the role of Field Service Advisor III for seven months, performing duties remotely and at the Normal, Illinois location.
Career at Tesla
Ferrero's career includes significant experience at Tesla, where she held multiple roles from 2018 to 2019. She started as a Service Advisor for eight months in Dedham, Massachusetts, before transitioning to the position of Regional Virtual Service Lead for four months in the Northeast. She later served as a Virtual Service Lead for five months in Greater Boston, further enhancing her expertise in customer service and operational management within the automotive industry.
Education and Expertise
Charlene Ferrero completed her education at Middlesex Community College, where she earned an Associate's Degree in Business Administration and Management. She furthered her studies at Salem State University, also achieving a degree in Business Administration and Management. Ferrero has extensive experience in establishing and managing third-party vendor relationships within the automotive sector, showcasing her expertise in business development and customer service.
Background in Customer Service and Management
Before her roles in the automotive industry, Ferrero gained valuable experience in customer service and management. She worked as a Customer Service & Training Manager at Bed Bath & Beyond for four years and as a Customer Engagement Manager at HomeSense for six months. Additionally, she held positions at Fabletics and TruVideo, where she served as an Assistant Store Manager and Customer Success Manager, respectively. These roles contributed to her strong foundation in customer relations and operational efficiency.