Valeria Jimenez
About Valeria Jimenez
Valeria Jimenez is a Customer Service Manager with extensive experience in sales and service within the automotive industry. She has held various roles at companies such as Fisker, Tesla, and PetSmart, and holds a Bachelor of Arts in Communication and Media Studies from California State University, Northridge.
Current Role as Customer Service Manager
Valeria Jimenez currently serves as the Customer Service Manager at Fisker, a position she has held since 2023. In this role, she oversees customer service operations, focusing on enhancing customer satisfaction and retention. Her responsibilities include managing customer inquiries and ensuring that service standards are met. Valeria's experience in the automotive industry supports her ability to lead her team effectively.
Previous Experience at Fisker
Prior to her current role, Valeria worked at Fisker as a Senior Consumer Relations Specialist from 2021 to 2023. During her tenure, she was responsible for addressing customer concerns and providing solutions, contributing to improved customer relations. Her work in this position helped to establish a strong foundation for her current managerial responsibilities.
Experience in the Automotive Industry
Valeria has over six years of experience in sales and service within the automotive industry. She has held various positions, including Parts Advisor and Owner Advisor at Tesla, where she focused on generating new business opportunities and providing exceptional customer experiences. This extensive background equips her with the skills necessary to excel in customer service management.
Educational Background in Communication
Valeria studied at California State University, Northridge, where she earned a Bachelor of Arts in Communication and Media Studies from 2019 to 2021. Her academic background enhances her ability to engage and influence customers and stakeholders effectively. The knowledge gained from her studies supports her professional roles in customer service and sales.
Sales and Customer Service Skills
Valeria is proficient in sales operations, customer retention, and automotive sales. She has achieved high closure rates and consistently exceeded key performance indicators (KPIs) in her customer service roles. Her skills in these areas contribute to her effectiveness in managing customer relationships and driving business success.