Andreu Howell
About Andreu Howell
Andreu Howell is a Renewals Manager at Fivetran, leveraging his extensive experience in SaaS applications to enhance client satisfaction and retention. He has a background in customer success and account management, with a proven track record in increasing retention rates and identifying upsell opportunities.
Work at Fivetran
Andreu Howell currently serves as Renewals Manager at Fivetran, a position he has held since 2024. In this role, he focuses on enhancing customer satisfaction and loyalty through effective management of the renewal process. He leverages his extensive experience with SaaS applications to deliver value to clients. Prior to this role, he worked as a Customer Success Manager at Fivetran from 2021 to 2024, where he was responsible for identifying upsell and cross-sell opportunities.
Education and Expertise
Andreu Howell studied English, Creative Writing, and Journalism at Metropolitan State University of Denver from 2014 to 2018. He also attended the University of Northern Colorado, where he focused on English from 2007 to 2009. Additionally, he completed his high school education at Gateway High School, earning a diploma from 2003 to 2007. His educational background supports his proficiency in communication and customer engagement.
Background in Customer Success
Andreu Howell has a solid background in customer success, having held various roles in the field. He worked as a Customer Success Manager at 1build for 10 months in 2021 and at Myagi for 6 months in 2020. His experience includes managing customer relationships and ensuring client satisfaction, which has contributed to his proven track record of increasing retention rates and reducing churn.
Previous Work Experience
Before joining Fivetran, Andreu Howell worked at Accenture as an Account Manager from 2018 to 2020. He also held positions at Ibotta, Inc., where he served as a Client Success Associate for 5 months in 2018 and as a Customer Support Supervisor for 4 years from 2014 to 2018. His diverse work history includes roles in both startups and established companies, providing him with extensive experience in the data integration space.
Skills and Tools
Andreu Howell is proficient in using Salesforce and other CRM tools to manage and optimize the renewal process. His skills include identifying upsell and cross-sell opportunities, which enhance customer value. His extensive experience with SaaS applications further supports his ability to deliver value and satisfaction to clients.