Claire Maya Chawaf
About Claire Maya Chawaf
Claire Maya Chawaf is a Customer Success Manager at Fivetran in Dublin, Ireland, with a background in recruitment and customer-focused roles in the tech industry. She holds a Master's degree in Marketing and International Relations and has experience in strategic collaboration and contract negotiation.
Work at Fivetran
Claire Maya Chawaf has been serving as a Customer Success Manager at Fivetran since 2022. In this role, she focuses on strategic collaboration with customers to develop success roadmaps. Her responsibilities include identifying product feedback and spotting trends that can influence product roadmaps. Based in Dublin, County Dublin, Ireland, she has contributed to enhancing customer satisfaction and retention through her expertise in customer success strategies.
Previous Experience
Before joining Fivetran, Claire held various positions in the tech industry. She worked as a Senior Sales Account Executive at Indeed.com from 2018 to 2020, where she managed client accounts. Following that, she served as an Implementation Specialist at Square for 11 months in 2021 to 2022. Additionally, she was the International Renewals Manager at Wrike for six months in 2020 to 2021, focusing on contract negotiations and renewals to minimize customer churn.
Education and Expertise
Claire studied at Lycée Victor Duruy, where she completed her Baccalauréat Général in Sciences économiques et sociales from 2006 to 2009. She furthered her education at ESGCI, earning a Bachelor's degree in Marketing and International Relations from 2010 to 2012, followed by a Master's degree in the same field from 2012 to 2015. Her academic background supports her expertise in customer success and strategic collaboration.
Career Transition
Claire transitioned from a recruitment consultant role in Paris to customer-focused positions in the tech industry after relocating to Dublin. This shift allowed her to leverage her skills in client management and strategic planning, which are essential in her current role as a Customer Success Manager. Her diverse experience across recruitment and tech sectors has equipped her with a unique perspective on customer needs.
Skills and Specializations
Claire specializes in identifying product feedback and spotting trends that can influence product roadmaps. She has a proven track record of negotiating and renewing contracts to prevent customer churn. Her skills in strategic collaboration and customer engagement have been pivotal in her roles, enabling her to drive customer success and satisfaction effectively.