David Benco
About David Benco
David Benco is a Senior Customer Support Engineer at Fivetran, where he has worked since 2021. He has a background in Chemical and Biomolecular Engineering and extensive experience in technical support and engineering roles across various companies.
Work at Fivetran
David Benco has been serving as a Senior Customer Support Engineer at Fivetran since 2021. In this role, he focuses on enhancing customer satisfaction by addressing high-priority and complex support tickets. His responsibilities include collaborating with Product and Engineering teams to prioritize work items that significantly impact customer business operations. Benco's efforts contribute to the overall efficiency and effectiveness of customer support at Fivetran.
Education and Expertise
David Benco holds a Bachelor's degree in Chemical and Biomolecular Engineering from The Ohio State University, where he studied from 2009 to 2014. His technical expertise includes proficiency in SQL warehouses, Command Line Interface (CLI), C#, Java, Postman, and web services such as SOAP and REST. Additionally, he has a strong understanding of TCP/IP networks. Benco has also earned certifications in OPC TI (Levels 1-4), UCSD C# Programming, and Google Analytics 4.
Background
Before joining Fivetran, David Benco accumulated diverse experience in various engineering and support roles. He worked at OSIsoft as a Senior Product Support Specialist from 2015 to 2021, where he specialized in interfaces and connectors. His earlier roles included positions as a Process & Control Engineering Co-op at Marathon Petroleum Company and a Process Research & Design Engineer Co-op at Campbell Soup Company. Benco also served as an Undergraduate Research Assistant and a Unit Operations Lab Teaching Assistant at The Ohio State University.
Achievements
In his role as a Senior Customer Support Engineer, David Benco has achieved over 98% customer satisfaction while managing high-priority support tickets. His commitment to technical writing best practices has led to the enhancement of external documentation, which improves customer product knowledge and reduces the volume of support cases. Benco's contributions reflect his dedication to customer service and technical excellence.