Ed Koo
About Ed Koo
Ed Koo is a Senior Customer Support Engineer with extensive experience in strategic planning, project management, and technical support. He has worked at Fivetran since 2021 and has a strong background in middleware technologies and programming languages.
Current Role at Fivetran
Ed Koo currently serves as a Senior Customer Support Engineer at Fivetran, a position he has held since 2022. In this role, he focuses on providing advanced technical support to customers, leveraging his extensive experience in customer service and technical expertise. His responsibilities include troubleshooting complex issues and ensuring customer satisfaction through effective communication and problem resolution.
Previous Experience at Fivetran
Before his current position, Ed Koo worked at Fivetran as a Customer Support Engineer from 2021 to 2022. He also briefly held the role of Solutions Architect for six months in 2021. During his time at Fivetran, he contributed to enhancing customer support processes and improving service delivery.
Professional Background at SL Corporation
Ed Koo has a substantial background at SL Corporation, where he held various roles over a span of 15 years. He served as Vice President of Technical Services from 2014 to 2020, Director of Technical Services from 2004 to 2014, Manager of Technical Support from 1998 to 2004, and Technical Support Engineer from 1995 to 1998. His tenure at SL Corporation involved leading teams and implementing enterprise-level monitoring solutions for Fortune 500 companies.
Educational Background
Ed Koo earned a Master of Science (MS) degree from the University of California, San Diego. He also holds a Bachelor of Science (BS) degree from Caltech. His educational background has provided him with a strong foundation in technical and analytical skills, which he applies in his professional roles.
Technical Expertise and Skills
Ed Koo possesses expertise in middleware technologies, including TIBCO EMS, TIBCO BusinessWorks, TIBCO ActiveSpaces, Solace, Apache Kafka, Oracle Database, and MySQL Database. He is proficient in programming languages such as Java, C/C++, and JavaScript. Additionally, he has strong skills in various operating systems, including Red Hat Linux, Suse Linux, Windows, Solaris, HPUX, and Amazon Web Services.