Jessica Jiang
About Jessica Jiang
Jessica Jiang is a Lead Support Engineer at Fivetran, with a strong background in technical support and database management, having previously held senior roles at HVR and Quest Software.
Work at Fivetran
Jessica Jiang serves as the Lead Support Engineer at Fivetran, a position she has held since 2021. In this role, she collaborates closely with development teams to address bug reporting and enhancement requests. Her work involves various platforms such as Oracle, SQL Server, DB2, and cloud services including AWS and Google BigQuery. Jiang's responsibilities include resolving escalated technical support tickets, particularly in the area of heterogeneous database replication from on-premises to cloud environments.
Previous Experience at HVR
Prior to her current role, Jessica Jiang worked at HVR as a Senior Support Engineer for 11 months from 2020 to 2021. In this position, she focused on providing technical support and solutions related to data replication and integration. Her experience at HVR contributed to her extensive knowledge in the field of database management and support.
Career at Quest Software
Jessica Jiang spent 15 years at Quest Software, where she held multiple roles, including Technical Product Specialist, Escalation Manager, and Principal Quality Assurance Engineer. Her tenure at Quest from 2000 to 2020 allowed her to gain significant expertise in technical support and product management. She also worked as a Senior Professional Services Consultant during her time there, enhancing her skills in customer engagement and technical solutions.
Education and Certifications
Jessica Jiang holds a Bachelor of Arts degree in Economics from Beloit College, where she studied from 1990 to 1992. Additionally, she studied English Language and Literature at Fudan University from 1987 to 1990. She is also an AWS Certified Solution Architect Associate, which reflects her proficiency in cloud architecture and solutions.
Technical Expertise
Jessica Jiang has extensive experience in system design and analysis, particularly in cloud migration, high availability, and disaster recovery. She is skilled in resolving technical support issues related to heterogeneous database replication and has expertise in Oracle database administration and SQL tuning. Her knowledge spans various technologies, including AWS, Azure, Snowflake, PostgreSQL, SQL Server, and Databricks.